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Help Center
General Troubleshooting
Pre-purchase Questions
Berkey Products
Black Berkey Purification Elements
Berkey Water Bottles
Spigot
Berkey Primer
Berkey Fluoride Filter
Berkey Water Filter
Uses & Works
Specs
Maintenance
Troubleshooting
Installation
Viqua Products
Maintenance
General
Fleck Products
Maintenance
General Troubleshooting
WaterDrop Products
General
Installation
Maintenance
SoftPro Products
Troubleshooting
General Troubleshooting
What if I have a problem with my water softener?
My valve appears to be operating but the salt is not going down. What could cause this problem?
I have a working water softener, but I am still getting iron staining. Why is that?
I have a water softener, but I still have odor in my water. Why is that?
Can the softener cause pressure loss, if so what do I look for, and what do I need to fix it?